To the editor:

This afternoon I witnessed a disturbing exchange at my local post office. The woman in line ahead of me was berating the postal clerk, indignant because the package she was expecting hadn’t arrived yet. I don’t know whether she expected the clerk to magically produce it from thin air, but the manner in which she conducted herself was truly ugly. I felt sorry for the clerk, who calmly tried to explain that her package would probably turn up the next day, and that there was nothing he could do at this point.

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