Action ambulance John Hatch

Action Ambulance Service Vice President John Hatch speaks to a group of selectmen from several Carroll County towns in Freedom on Sept. 24. (DAYMOND STEER PHOTO)

CONWAY — Action Ambulance Service is expanding its advanced life support ambulance services into the heart of the White Mountains starting in December.

Action Ambulance Service has served Massachusetts and New Hampshire’s from multiple statewide locations for more than 40 years and provides experienced primary 911 paramedic level services to the following nine Massachusetts communities: Hadley, Holyoke, Ipswich, Pittsfield, Rowley, Stoneham, Wakefield, Wilmington and Winthrop.

Action EMS has agreed to assist North Conway's Memorial Hospital with basic life support/advanced life support interfacility transportation services in addition to services already provided.

New area community agreements to provide municipal paramedic 911 Emergency Medical Services for Eaton, Effingham, Freedom, Madison, Ossipee and Tamworth were to begin April 2020 after final town meeting voter approvals.

The six 911 communities are home to more than 13,000 residents and average about 1,300 advanced and basic life support response needs annually, including tourist locations enjoyed by many seasonal recreational visitors.

The current CarePlus Ambulance agreement expires March 31, 2020.

As part of the new agreements, Action EMS will serve several facilities in the White Mountain region, including North Conway’s Memorial Hospital a member hospital of MaineHealth.

Action EMS, a division of Action Ambulance Service Inc., manages a team of 400-plus employees and a fleet of 180 specialty vehicles, including ambulances, command vehicles, MCI support vehicles, wheelchair vans, and fire department rehabilitation care vehicles that allow us to enhance serve levels for these six communities.

Operations will be managed locally in New Hampshire and dispatching services will continue through the Carroll County Sheriff’s Department-Communications Center.

Action Ambulance Service co-owner President/CEO Michael Woronka said: “We are absolutely committed to continuing to grow in New Hampshire to bring the best of our extensive 911experience, resources, and nationally accredited CAAS best practices for patients in these communities.

"Our focus is and always will be on exceeding local expectations with local community-based professionals who understand and are deeply committed to these communities.”

Memorial Hospital Chief Medical Officer Dr. Matthew Dunn said: “Maintaining access to high-quality EMS services is important to fulfilling our mission in the Mount Washington Valley, and this agreement with Acton EMS will enable us to do just that, meeting our patients’ needs well into the future.”

Action EMS Executive Vice President of Business Development John Hatch said: “We look forward to enhancing the outstanding services provided by Memorial Hospital in an effort to expand their continuity of care.

“In partnership with these communities, Action EMS will foster strong positive relationships, and together utilizing our extensive experienced workforce and the existing knowledge of their local Paramedics and Emergency Medical Technicians, making the changeover seamless to the residents of each community.”

Hatch added, “the entire ambulance RFP process has been an amazing adventure and the six town ambulance committee has certainly done their homework professionally and accurately with an expectation for us to provide an unsurpassed higher level of care and service to their residents”.

For immediate employment consideration, NH-credentialed EMT, EMT-Advanced and Paramedics may apply on line at or contact Hatch at

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