Voice AI in banking: A strategic roadmap for financial institutions
kAmx7 J@F’C6 2 32?<:?8 6I64FE:G6 6G2=F2E:?8 2 >@G6 E@ 2 G@:46 px DJDE6> 7@C 4FDE@>6C :?E6C24E:@?D[k^Am
kAmE9:D 8F:56 7C@> k2 9C67lQ9EEADi^^BF:B]4@>^Qm"F:Bk^2m AC@G:56D 2 DEC2E68:4 C@25>2A 7@C k2 9C67lQ9EEADi^^BF:B]4@>^3=@8^G@:46\2:\4964<=:DE\E@\6G2=F2E6\G6?5@CD^Qm3C:?8:?8 G@:46 px E@ J@FC :?DE:EFE:@?k^2m[ 4@G6C:?8 6G6CJE9:?8 7C@> 3FD:?6DD 42D6 56G6=@A>6?E E@ E649?:42= 2C49:E64EFC6 E@ 492?86 >2?286>6?E] (96E96C J@F’C6 6G2=F2E:?8 A=2E7@C> D@=FE:@?D @C 3F:=5:?8 J@FC @H? :>A=6>6?E2E:@? A=2?[ E9:D C@25>2A H:== 96=A J@F ?2G:82E6 6G6CJ 4C:E:42= 564:D:@? 7C@> A:=@E E@ D42=6]k^Am
k9bm%96 vC@H:?8 #@=6 @7 '@:46 px :? E96 q2?<:?8 x?5FDECJk^9bm
kAmk2 9C67lQ9EEADi^^BF:B]4@>^3=@8^EC2?D7@C>:?8\3FD:?6DD\H:E9\2\G@:46\2:\A=2E7@C>^Qm'@:46 pxk^2m C6AC6D6?ED 2? @AA@CEF?:EJ 7@C 7:?2?4:2= :?DE:EFE:@?D E@ EC2?D7@C> 4FDE@>6C 6IA6C:6?46 H9:=6 C65F4:?8 @A6C2E:@?2= 4@DED] %96 286?E:4 px FD6D ?2EFC2= =2?8F286 AC@46DD:?8 2?5 86?6C2E:G6 px E@ 4C62E6 4@?G6CD2E:@?2= 6IA6C:6?46D E92E C:G2= 9F>2? :?E6C24E:@?D] xE 6?23=6D ac^f 2G2:=23:=:EJ 7@C 2FE@>2E:?8 C@FE:?6 E2D<D[ 6=:>:?2E6D 9@=5 E:>6D[ 2?5 7C66D =:G6 286?ED E@ 7@4FD @? >@C6 4@>A=6I BF6C:6D]k^Am
kAm$@>6 DJDE6>D 2=D@ @776C 7C2F5 56E64E:@? E9C@F89 G@:46 3:@>6EC:4D 2?5 A6CD@?2=:K65 DF886DE:@?D 32D65 @? DA6?5:?8 A2EE6C? 2?2=JD:D]k^Am
k9bmqFD:?6DD r2D6 7@C u:?2?4:2= x?DE:EFE:@?Di rFDE@>6C $2E:D724E:@?[ t77:4:6?4J[ #6G6?F6k^9bm
kAmqF:=5:?8 J@FC k2 9C67lQ9EEADi^^BF:B]4@>^3=@8^2:\3FD:?6DD\42D6^Qm3FD:?6DD 42D6k^2m C6BF:C6D BF2?E:7J:?8 E9C66 <6J 36?67:EDi 9:896C 4FDE@>6C D2E:D724E:@? H9:=6 C6>2:?:?8 4@>A=:2?E H:E9 32?<:?8 C68F=2E:@?D[ @A6C2E:@?2= 677:4:6?4J :>AC@G6>6?ED[ 2?5 C6G6?F6 AC@E64E:@?]k^Am
k9bm`] "F2?E:7J:?8 r$p% x>AC@G6>6?EDk^9bm
kAmr@?D:56C 2 EJA:42= 32=2?46 :?BF:CJi =6824J x'# E2<6D a\b >:?FE6D @7 >6?F ?2G:82E:@?] &D:?8 DA6649 C64@8?:E:@? E649?@=@8J 2?5 =2C86 =2?8F286 >@56=D[ G@:46 px C65F46D E9:D E@ g D64@?5D—”(92E’D >J 4964<:?8 32=2?46n” → '@:46 2FE96?E:42E:@? → “*@FC 32=2?46 :D Sc[agf]db]”k^Am
kAm%92E a]d\>:?FE6 C65F4E:@? 24C@DD >:==:@?D @7 42==D EC2?D=2E6D 5:C64E=J E@ 9:896C D2E:D724E:@? 2?5 =@H6C 49FC?]k^Am
k9bma] tDE:>2E:?8 ~A6C2E:@?2= r@DE $2G:?8Dk^9bm
kAm#~x :D 5C:G6? AC:>2C:=J 3J 42== 4@?E2:?>6?E] u@C C@FE:?6 32?<:?8 :?BF:C:6D[ 4@?E2:?>6?E C2E6D @7 f_T\g_T 2C6 249:6G23=6 H:E9:? E96 7:CDE J62C]k^Am
kAm%96 >2E9i x7 J@FC 42== 46?E6C 92?5=6D `_ >:==:@? :?3@F?5 42==D J62C=J 2E Sd A6C 42==[ 2?5 e_T 2C6 C@FE:?6 :?BF:C:6D We >:==:@? 42==D 4@DE:?8 Sb_ >:==:@?X[ G@:46 px 4@?E2:?:?8 fdT >62?D 2FE@>2E:?8 c]d >:==:@? :?E6C24E:@?D—D2G:?8 Saa]d >:==:@? :? @A6C2E:@?2= 4@DED >:?FD A=2E7@C> 766D]k^Am
k9bmb] !C:@C:E:K:?8 %@A rFDE@>6C x?BF:C:6Dk^9bm
kAm$E2CE H:E9 k2 9C67lQ9EEADi^^BF:B]4@>^:56?E:7J\6G2=F2E6\286?E:4\2:\FD6\42D6D^nFE>0D@FC46lH63D:E6U2>AjFE>0>65:F>l3=@8U2>AjFE>042>A2:8?lG@:46\2:\32?<:?8\3=@8U2>AjFE>04@?E6?El:?=:?6\=:?<Qm9:896DE\:>A24E FD6 42D6Dk^2m 32D65 @? 4FDE@>6C 52E2]k^Am
kAm%:6C ` 7@C :>>65:2E6 2FE@>2E:@? :?4=F56D 244@F?E 32=2?46 :?BF:C:6D[ EC2?D24E:@? 9:DE@CJ[ A2J>6?E 5F6 52E6D[ 3C2?49 =@42E:@?D[ 2?5 42C5 24E:G2E:@?] %:6C a 7@C 62C=J 2FE@>2E:@? 4@G6CD D:>A=6 EC2?D76CD[ 3:== A2J>6?E 4@?7:C>2E:@?[ 2?5 7C2F5 2=6CE 24<?@H=658>6?E]k^Am
kAm%24<=:?8 %:6C ` 7:CDE 56=:G6CD :>>65:2E6 H:?D E92E 3F:=5 @C82?:K2E:@?2= 4@?7:56?46 7@C 4@>A=6I FD6 42D6D]k^Am
k7:8FC6mk:>8 DC4lQ9EEADi^^:>286D]DE24<6C]4@>^H^`ag_^:>286D^DE@C:6D^a_ae^_c^_g^G@:46\2:\:?\32?<:?8\<6J\36?67:ED]A?8Q 2=ElQx?7@8C2A9:4 DE2E:?8 E96 <6J 36?67:ED @7 AC:@C:E:K:?8 E@A 4FDE@>6C :?BF:C:6D]Q DEJ=6lQH:5E9i `__TQ ^mk7:842AE:@?m"F:Bk^7:842AE:@?mk^7:8FC6m
k9bmk3C ^mrFDE@>6C tIA6C:6?46 2?5 rFDE@>6C u665324<i %C2?D7@C>:?8 u:?2?4:2= $6CG:46D x?E6C24E:@?Dk^9bm
kAm'@:46 px H:E9 :?E6==:86?E 42== C@FE:?8 5@6D?’E ;FDE 2FE@>2E6 EC2?D24E:@?D—:E EC2?D7@C>D 9@H 32?<D 42AEFC6 2?5 24E @? 4FDE@>6C 7665324<]k^Am
k9bm#62=\%:>6 r@?G6CD2E:@?2= u665324< r2AEFC6k^9bm
kAm%C25:E:@?2= A@DE\42== DFCG6JD 92G6 dT\`_T C6DA@?D6 C2E6D] '@:46 px 6?23=6D C62=\E:>6 D6?E:>6?E 56E64E:@? 5FC:?8 6G6CJ :?E6C24E:@?[ 42AEFC:?8 7665324< 7C@> `__T @7 4FDE@>6CD]k^Am
kAmp 4@?G6CD2E:@?2= px D@=FE:@? 42? 2?2=JK6 E@?6[ DA@<6? H@C5D[ 2?5 4@?G6CD2E:@? 7=@H A2EE6C?D E@ 56E64E 7CFDEC2E:@?[ D2E:D724E:@?[ @C FC86?4J] x7 2 4FDE@>6C’D E@?6 D9:7ED E@ 7CFDEC2E:@? W“%9:D :D E96 E9:C5 E:>6 x’G6 42==65P”X[ E96 px 6D42=2E6D :>>65:2E6=J @C 7=28D E96 :?E6C24E:@? 7@C BF2=:EJ C6G:6H]k^Am
k9bmr@?G6CE:?8 u665324< x?E@ p4E:@?Dk^9bm
kAm%C25:E:@?2= 32?<D 2?5 @E96C 7:?2?4:2= :?DE:EFE:@?D 3F:=5 px H@C<7=@HD E92E 2FE@>2E:42==J 7=28 :?E6C24E:@?D E@ AC@5F4E E62>D 7@C 762EFC6 C6BF6DED[ EC2:?:?8 E62>D 7@C <?@H=6586 82AD[ x% E62>D 7@C DJDE6> :DDF6D[ 2?5 >@C6] %9:D DJDE6>2E:4 2AAC@249 EFC?D 6G6CJ 4FDE@>6C :?E6C24E:@? :?E@ 4@?E:?F@FD :>AC@G6>6?E 7@C 72DE6C D6CG:46]k^Am
kAmp5G2?465 G:CEF2= 2DD:DE2?ED @? G@:46 FD6 k2 9C67lQ9EEADi^^BF:B]4@>^3=@8^H92E\:D\D6?E:>6?E\2?2=JD:D^QmD6?E:>6?E 2?2=JD:Dk^2m 2?5 2CE:7:4:2= :?E6==:86?46 H:E9 ?2EFC2= =2?8F286 AC@46DD:?8 W}{!X E@ 56E64E ?F2?465 6>@E:@?D =:<6 2?I:6EJ[ FC86?4J[ @C F?46CE2:?EJ—2?5 25;FDE C6DA@?D6D 244@C5:?8=J]k^Am
kAmu@C 6I2>A=6[ :7 2 4FDE@>6C 42==D 23@FE 2 =2C86 F?6IA64E65 492C86 H:E9 9:89 DEC6DD[ E96 px AC:@C:E:K6D 6>A2E9J[ 6D42=2E:?8 E@ 7C2F5 56E64E:@? :7 A2EE6C?D >2E49 DFDA:4:@FD 24E:G:EJ E@ >66E 4FDE@>6C ?665D BF:4<=J]k^Am
k9bm$6EE:?8 %2C86ED 7@C x>AC@G6>6?Ek^9bm
kAm|62DFC6 4FCC6?E r$p% 7@C :?E6C24E:@? EJA6D J@F’== 2FE@>2E6[ E96? D6E C62=:DE:4 :>AC@G6>6?E 8@2=D] %C24< }!$ 367@C6 2?5 27E6C 56A=@J>6?E]k^Am
k9bm&D6 r2D6Di pFE@>2E:?8 rFDE@>6C x?BF:C:6D p4C@DD E96 u:?2?4:2= x?DE:EFE:@?k^9bm
k9bmp44@F?E $6CG:46D 2?5 #@FE:?6 %C2?D24E:@?Dk^9bm
kAm#@FE:?6 244@F?E :?BF:C:6D C6AC6D6?E E96 G2DE >2;@C:EJ @7 :?3@F?5 42== G@=F>6[ >2<:?8 E96> A6C764E 7@C 2FE@>2E:@? H:E9 px p86?ED]k^Am
kAmu@C 6I2>A=6[ J@F 42? >2A :?E6?ED 7@C 6G6CJ G2C:2E:@? 4FDE@>6CD FD6 E@ 2D< 23@FE E96:C 244@F?E 56E2:=Di “(92E’D >J 32=2?46n”[ “w@H >F49 5@ x 92G6 :? 4964<:?8n”[ “%6== >6 >J 4FCC6?E 32=2?46n”k^Am
kAms6D:8? G@:46 2FE96?E:42E:@? 7=@HD FD:?8 G@:46 3:@>6EC:4D 4@>3:?65 H:E9 <?@H=6586\32D65 324<FA G6C:7:42E:@?] sC27E 4=62C 72==324< CF=6D 7@C 9F>2? 92?5@77[ 6?DFC:?8 D62>=6DD 6D42=2E:@? E@ 9F>2? 286?ED 7@C K6C@ 7C:4E:@?]k^Am
k7:8FC6mk:>8 DC4lQ9EEADi^^:>286D]DE24<6C]4@>^H^`ag_^:>286D^DE@C:6D^a_ae^_c^_g^G@:46\2:\:?\32?<:?8\244@F?E\D6CG:46D]A?8Q 2=ElQp? :?7@8C2A9:4 @7 2 D2>A=6 4FDE@>6C :?BF:CJ 23@FE E96:C 4FCC6?E 244@F?E 32=2?46 2?5 2? px C6DA@?D6]Q DEJ=6lQH:5E9i `__TQ ^mk7:842AE:@?m"F:Kk^7:842AE:@?mk^7:8FC6m
k9bmk3C ^muC2F5[ pFE96?E:42E:@?[ 2?5 $64FC:EJ x?BF:C:6Dk^9bm
kAm'@:46 3:@>6EC:4D 2?2=JK6 @G6C `__ F?:BF6 G@42= 492C24E6C:DE:4D E@ 4C62E6 G@:46AC:?ED 2D F?:BF6 2D 7:?86CAC:?ED[ >66E:?8 DEC:4E D64FC:EJ C6BF:C6>6?ED :?4=F5:?8 $~r a[ wx!pp[ 2?5 vs!# 4@>A=:2?46]k^Am
kAms6D:8? 7C2F5\56E64E:@? EC:886CD 32D65 @? G@:46 D:8?2=D 7C@> 4=:6?E :?E6C24E:@?Di G@:46 >:D>2E49[ DEC6DD :?5:42E@CD DF886DE:?8 4@6C4:@?[ D4C:AE\C625:?8 A2EE6C?D :?5:42E:?8 D@4:2= 6?8:?66C:?8[ 2?5 86@8C2A9:4 2?@>2=:6D] s@4F>6?E 6D42=2E:@? CF=6D—=@H C:D< AC@4665D H:E9 6?92?465 2FE9[ >65:F> C:D< 6D42=2E6D E@ 7C2F5 DA64:2=:DED[ 9:89 C:D< 564=:?6D EC2?D24E:@?D 2?5 7C66K6D 244@F?ED]k^Am
k9bm{@2?D[ rC65:E[ 2?5 pAA=:42E:@? (@C<7=@HDk^9bm
kAm'@:46 px 42? DEC62>=:?6 =@2? 2AA=:42E:@?D E9C@F89 4@?G6CD2E:@?2= AC6BF2=:7:42E:@?]k^Am
kAm#2E96C E92? =6?8E9J @?=:?6 7@C>D[ px 286?ED 42? 4@?5F4E ?2EFC2= 4@?G6CD2E:@?Di “(92E 2C6 J@F =@@<:?8 E@ 7:?2?46n” → “x H2?E E@ 3FJ 2 42C” → “(92E’D J@FC 6DE:>2E65 2??F2= :?4@>6n”k^Am
kAm%9:D AC@8C6DD:G6 52E2 4@==64E:@? :D 56D:8?65 E@ :?4C62D6 2AA=:42E:@? 4@>A=6E:@? C2E6D 2?5 4@?D6BF6?E 244@F?E @A6?:?8D] $A64:7J G6C:7:42E:@? DE6AD 7@C 6=:8:3:=:EJ 4964<D[ G2=:52E:?8 :?4@>6 282:?DE 563E\E@\:?4@>6 C2E:@D 2?5 4964<:?8 4C65:E D4@C6D 367@C6 >@G:?8 E@ 7@C>2= F?56CHC:E:?8]k^Am
k7:8FC6mk:>8 DC4lQ9EEADi^^:>286D]DE24<6C]4@>^H^`ag_^:>286D^DE@C:6D^a_ae^_c^_g^G@:46\2:\:?\32?<:?8\=@2?D]A?8Q 2=ElQp? :?7@8C2A9:4 D9@H:?8 2? 6I2>A=6 @7 px AC@8C6DD:G6 52E2 4@==64E:@? BF6C:6D]Q DEJ=6lQH:5E9i `__TQ ^mk7:842AE:@?m"F:Bk^7:842AE:@?mk^7:8FC6m
k9bmk3C ^mx?G6DE>6?ED[ p5G:D@CJ[ 2?5 !6CD@?2=:K65 u:?2?4:2= p5G:46k^9bm
kAm&?=:<6 9F>2? 286?ED[ px 56=:G6CD A6CD@?2=:K65 DFAA@CE 2E D42=6]k^Am
kAmx56?E:7J A6CD@?2=:K2E:@? EC:886CD 32D65 @? 244@F?E 9:DE@CJ[ =:76 DE286[ C:D< E@=6C2?46[ 2?5 >2C<6E 4@?E6IE AF==65 7C@> J@FC :?E68C2E65 DJDE6>D]k^Am
kAmu@C 6I2>A=6i “x ?@E:46 J@F C646?E=J @A6?65 2 9:89\J:6=5 D2G:?8D 244@F?E 2?5 J@F’C6 ag] |2?J 4FDE@>6CD 6IA=@C6 :?56I 7F?5D 7@C =@?8\E6C> 8C@HE9] (@F=5 J@F =:<6 @AE:@?D >2E49:?8 J@FC C:D< AC@7:=6n”k^Am
kAm$6E 4@>A=:2?46 4@?DEC2:?ED 2?5 4=62C=J 5:DE:?8F:D9 65F42E:@? 7C@> DA64:7:4 C64@>>6?52E:@?D]k^Am
k7:8FC6mk:>8 DC4lQ9EEADi^^:>286D]DE24<6C]4@>^H^`ag_^:>286D^DE@C:6D^a_ae^_c^_g^G@:46\2:\:?\32?<:?8\:?G6DE>6?ED]A?8Q 2=ElQp? :?7@8C2A9:4 D9@H:?8 2? 6I2>A=6 @7 px @776C:?8 A6CD@?2=:K65 DFAA@CE E@ 2? :?BF:CJ]Q DEJ=6lQH:5E9i `__TQ ^mk7:842AE:@?m"F:Bk^7:842AE:@?mk^7:8FC6m
k9bmk3C ^m~FE3@F?5 r2>A2:8?D 2?5 !C@24E:G6 }@E:7:42E:@?Dk^9bm
kAm'@:46 px 92?5=6D AC@24E:G6 @FEC6249 E@ J@FC 4FDE@>6CD 2E D42=6 24C@DD G@:46 2?5 5:8:E2= 492??6=D]k^Am
kAmqF:=5 42>A2:8?D 7@C A2J>6?E C6>:?56CD[ 7C2F5 2=6CED[ 244@F?E >:=6DE@?6 ?@E:7:42E:@?D[ 2?5 AC@>@E:@?2= @776CD] %C24< 4@??64E:@? C2E6D[ 4@>A=6E:@? C2E6D[ 24E:@? C2E6D[ 2?5 @AE\@FE C2E6D E9C@F89 2?2=JE:4D E@ 4@?E:?F@FD=J @AE:>:K6 >6DD28:?8 32D65 @? C62=\E:>6 :?D:89ED]k^Am
k9bmx?E6C?2E:@?2= 2?5 |F=E:=:?8F2= $FAA@CE :? E96 q2?<:?8 x?5FDECJk^9bm
kAmv=@32= 32?<D >FDE D6CG6 4FDE@>6CD :? 5@K6?D @7 =2?8F286D] r@>>@? AC:@C:E:6D 7@C &]$] :?DE:EFE:@?D 2C6 t?8=:D9[ $A2?:D9[ |2?52C:?[ r2?E@?6D6[ ':6E?2>6D6[ z@C62?[ %282=@8[ #FDD:2?[ uC6?49[ 2?5 !@CEF8F6D6]k^Am
kAm%96 A@H6C @7 286?E:4 px 2AA=:65 E@ G@:46 4@>>2?5D >62?D EC2?D=2E:@? 42A23:=:E:6D 2C6 4@?D:DE6?E 24C@DD =2?8F286D[ H9:=6 72==324< CF=6D C@FE6 E@ 9F>2? 286?ED H96? E96 px 42?’E 92?5=6 2 =2?8F286 7=F6?E=J]k^Am
k7:8FC6mk:>8 DC4lQ9EEADi^^:>286D]DE24<6C]4@>^H^`ag_^:>286D^DE@C:6D^a_ae^_c^_g^G@:46\2:\:?\32?<:?8\>F=E:=:?8F2=\DFAA@CE]A?8Q 2=ElQp? :?7@8C2A9:4 D9@H:?8 >F=E:=:?8F2= @AE:@?D 2G2:=23=6 7@C DFAA@CE]Q DEJ=6lQH:5E9i `__TQ ^mk7:842AE:@?m"F:Bk^7:842AE:@?mk^7:8FC6m
k9bmk3C ^m%649?@=@8J $E24<i r@?G6CD2E:@?2= px 2?5 px\!@H6C65 '@:46 pC49:E64EFC6k^9bm
kAm(96? 6G2=F2E:?8 k2 9C67lQ9EEADi^^BF:B]4@>^3=@8^G@:46\2:\492E3@E\6G@=FE:@?^QmG@:46 px A=2E7@C>Dk^2m 7@C 32?<:?8[ E649?:42= 6I46==6?46 :D ?@?\?68@E:23=6] w6C6’D H92E 6?E6CAC:D6\8C256 D@=FE:@?D 42? 56=:G6Cik^Am
kF=mk=:mkDEC@?8mp$# p44FC24J 2?5 {2E6?4J #6BF:C6>6?EDik^DEC@?8m pFE@>2E:4 $A6649 #64@8?:E:@? ?665D hdTZ H@C5 244FC24J 7@C 86?6C2= 4@?G6CD2E:@?[ hgTZ 7@C 32?<:?8 E6C>:?@=@8J[ 2?5 U=Ejb__>D =2E6?4J 7C@> DA6649 6?5 E@ px C6DA@?D6 DE2CE]k^=:mk=:mkDEC@?8m}{& x?E6?E 2?5 t?E:EJ !6C7@C>2?46 v@2=Dik^DEC@?8m }2EFC2= {2?8F286 &?56CDE2?5:?8 D9@F=5 249:6G6 h_TZ AC:>2CJ :?E6?E 244FC24J[ gdTZ 7@C >F=E:\:?E6?E 92?5=:?8[ 2?5 hhTZ 244FC24J 6IEC24E:?8 244@F?E ?F>36CD H:E9 G2=:52E:@?]k^=:mk=:mkDEC@?8m%%$ }2EFC2=?6DD 2?5 |F=E:\'@:46 }665Dik^DEC@?8m %6IE\E@\DA6649 BF2=:EJ :>A24ED 4FDE@>6C A6C46AE:@?] %2C86E >62? @A:?:@? D4@C6 @7 c]_Z @FE @7 d]_[ H:E9 6>@E:@?2= C2?86 E@ 4@?G6J H2C>E9[ 6>A2E9J[ @C FC86?4J 2AAC@AC:2E6=J]k^=:mk=:mkDEC@?8mx?E68C2E:@? p!xD 7@C r#| 2?5 r@C6 q2?<:?8ik^DEC@?8m '@:46 px >FDE 4@??64E D62>=6DD=J H:E9 4@C6 =6824J DJDE6>D[ r#|[ 2?5 2FE96?E:42E:@? DJDE6>D]k^=:mk^F=m
k9bm$64FC:EJ[ r@>A=:2?46[ 2?5 #:D< |2?286>6?Ek^9bm
kAm|2A C68F=2E@CJ C6BF:C6>6?ED 3J ;FC:D5:4E:@?i &]$] C6BF:C6D v{qp[ ur#p[ %r!p[ 2?5 DE2E6 AC:G24J =2HD] tFC@A6 92D vs!# 2?5 !$sa] pD:2\!24:7:4 G2C:6D 3J 4@F?ECJ] {@@< 7@C 6?E6CAC:D6\C625J A=2E7@C>D E92E >66E E96D6 C6BF:C6>6?ED H:E9 $~r a %JA6 xx[ wx!pp[ vs!#[ 2?5 rr!p 4@>A=:2?46]k^Am
kAmx? 255:E:@?[ J@F’== ?665 D64FC:EJ :?7C2DECF4EFC6 E92E 8:G6D J@F E96 23:=:EJ E@ :>A=6>6?E 52E2 C6E6?E:@? A@=:4:6D 2?5 2446DD 4@?EC@=D[ 2?5 D4965F=6 :?56A6?56?E D64FC:EJ 2?5 4@>A=:2?46 2F5:ED]k^Am
k9bmx>A=6>6?E2E:@? #@25>2Ai uC@> s6D:8? E@ {:G6 7@C u:?2?4:2= x?DE:EFE:@?Dk^9bm
kAmkDEC@?8m!92D6 ` – u@F?52E:@?ik^DEC@?8m pDD6>3=6 4C@DD\7F?4E:@?2= E62> :?4=F5:?8 6I64FE:G6 DA@?D@C[ AC@5F4E @H?6C[ r) =625[ x%^6?8:?66C:?8[ 4@>A=:2?46^=682=[ @A6C2E:@?D[ 2?5 52E2^2?2=JE:4D] pF5:E =6824J x'# 2?5 r#| DJDE6>D—5@4F>6?E 6I:DE:?8 42== 7=@HD[ >2A 2FE96?E:42E:@? >6E9@5D[ :56?E:7J 52E2 D@FC46D[ 2?5 2DD6DD p!x 2G2:=23:=:EJ]k^Am
kAmkDEC@?8m!92D6 a – s6D:8? 2?5 !C@E@EJA:?8ik^DEC@?8m !C@E@EJA6 4@?G6CD2E:@?2= 7=@HD] $4C:AE b\d 4@C6 7=@HD[ C64CF:E a_\b_ 5:G6CD6 4FDE@>6CD[ 4@?5F4E E6DE:?8 H:E9 C62= :?E6C24E:@?D[ 82E96C BF2=:E2E:G6 7665324< E9C@F89 k2 9C67lQ9EEADi^^BF:B]4@>^3=@8^4@?G6CD2E:@?\2?2=JE:4D^Qm3F:=E\:? 2?2=JE:4Dk^2m[ 2?5 :E6C2E6 32D65 @? 7:?5:?8D]k^Am
kAmkDEC@?8m!92D6 b – !:=@E {2F?49ik^DEC@?8m {2F?49 A92D65 A:=@E H:E9 D:?8=6 9:89\G@=F>6 FD6 42D6[ 5:C64E:?8 dT\`_T @7 42==D :?:E:2==J 7@C e_\h_ 52JD] %2C86E r$p% U8Ejg_T[ 4@?E2:?>6?E U8Ejf_T[ 244FC24J U8Ejh_T—2== >6EC:4D EC24<23=6 :? C62=\E:>6 E9C@F89 :?D:89ED] r@==64E 52:=J 52D93@2C5D D9@H:?8 px 286?E A6C7@C>2?46[ 4@?5F4E H66<=J 4@?G6CD2E:@? C6G:6HD[ CF? >@?E9=J 4FDE@>6C DFCG6JD[ 2?5 C2A:5=J :E6C2E6 32D65 @? 72:=FC6 2?2=JD:D]k^Am
kAmkDEC@?8m!92D6 c – $42=6ik^DEC@?8m ~?46 A:=@E >6EC:4D 9:E 4FDE@>6C 6IA6C:6?46 E2C86ED[ 6IA2?5 DJDE6>2E:42==J E9C@F89 G6CE:42= D42=:?8 W`_T E@ `__T EC277:4X[ 9@C:K@?E2= D42=:?8 3J 255:?8 FD6 42D6D[ 86@8C2A9:4 D42=:?8[ 2?5 492??6= D42=:?8]k^Am
k7:8FC6mk:>8 DC4lQ9EEADi^^:>286D]DE24<6C]4@>^H^`ag_^:>286D^DE@C:6D^a_ae^_c^_g^G@:46\2:\:?\32?<:?8\:>A=6>6?E2E:@?\C@25>2A]A?8Q 2=ElQp? :?7@8C2A9:4 D9@H:?8 E96 :>A=6>6?E2E:@? C@25>2A 7@C G@:46 px :? 32?<:?8]Q DEJ=6lQH:5E9i `__TQ ^mk7:842AE:@?m"F:Bk^7:842AE:@?mk^7:8FC6m
k9bmk3C ^m|6EC:4D 2?5 #~xi |62DFC:?8 rFDE@>6C $2E:D724E:@? 2?5 ~A6C2E:@?2= x>A24Ek^9bm
kAms67:?6 r$p% >62DFC6>6?E E9C@F89 A@DE\:?E6C24E:@? DFCG6JD]k^Am
kAm|62DFC6 k2 9C67lQ9EEADi^^BF:B]4@>^3=@8^4D2E\D4@C6\GD\?AD\C2:D6^Qm}!$k^2m BF2CE6C=J 7@C 86?6C2= EC24<:?8[ 2?5 >@?E9=J 7@C G@:46 px FD6CD]k^Am
kAm~FED:56 @7 4FDE@>6C D2E:D724E:@?[ @A6C2E:@? :>A24E D9@F=5 36 EC24<65 E9C@F89 u:CDE\r2== #6D@=FE:@? 2?5 r@?E2:?>6?E #2E6]k^Am
k9bmr92?86 |2?286>6?E 2?5 %C2:?:?8 7@C E96 u:?2?4:2= x?DE:EFE:@?k^9bm
kAm%C2:? 286?ED @? px 92?5@77 AC@E@4@=D—H96? px 6D42=2E6D[ H92E :?7@C>2E:@? 9F>2? 286?ED C646:G6[ 2?5 9@H E@ AC@G:56 7665324< 7@C px :>AC@G6>6?E]k^Am
kAmrC62E6 A=2J3@@<D 7@C 4@>>@? 6D42=2E:@? D46?2C:@D H:E9 DE6A\3J\DE6A H@C<7=@HD] #F? 25@AE:@? H@C<D9@AD 4@G6C:?8 E9C66 A92D6Di F?56CDE2?5:?8 G@:46 px[ 4@==23@C2E:@? D<:==D[ 2?5 4@?E:?F@FD :>AC@G6>6?E]k^Am
k9bm#:D<D 2?5 v@G6C?2?46i %96 rC:E:42= #@=6 @7 ~G6CD:89Ek^9bm
kAmx? E96 9:89=J C68F=2E65 :?5FDECJ @7 32?<:?8[ J@F 42?’E 36 E@@ 42C67F=] q67@C6 :>A=6>6?E:?8 G@:46 px[ J@F’== H2?E E@ =:DE 4@>>@? 72:=FC6 >@56D[ DF49 2D 42E2DEC@A9:4 >:DF?56CDE2?5:?8[ G@:46AC:?E 72=D6 C6;64E:@?[ 3:2D :? }{&[ 2?5 4@>A=:2?46 G:@=2E:@?]k^Am
kAms67:?6 8@G6C?2?46 >@56=D E92E 8:G6 J@F A6246 @7 >:?5] $4965F=6 BF2CE6C=J C6G:6HD 4@G6C:?8 z!x 52D93@2C5D[ 72:=FC6 2?2=JD:D[ 4FDE@>6C 7665324< E96>6D[ 4@>A6E:E:G6 36?49>2C<:?8[ 2?5 3:2D 2F5:ED 2?2=JK:?8 A6C7@C>2?46 3J 56>@8C2A9:4 D68>6?ED]k^Am
k9bm}6IE $E6AD 7@C '@:46 px :? q2?<:?8k^9bm
k@=mk=:mkDEC@?8m!C:@C:E:K6 *@FC !:=@E &D6 r2D6ik^DEC@?8m $E2CE H:E9 J@FC 4FDE@>6CD’ 244@F?E 32=2?46 :?BF:C:6D—9:896DE G@=F>6[ =@H6DE 4@>A=6I:EJ[ >:?:>2= C:D<]k^=:mk=:mkDEC@?8mpDD:8? tI64FE:G6 $A@?D@C 2?5 !C@;64E ~H?6Cik^DEC@?8m tI64FE:G6 DA@?D@C[ @7E6? E96 49:67 4FDE@>6C 6IA6C:6?46 @77:46C[ D64FC6D 3F586E 2?5 C6>@G6D C@253=@4<D] %96 AC@;64E @H?6C[ DF49 2D E96 9625 @7 4FDE@>6C DFAA@CE[ >2?286D 52J\E@\52J 6I64FE:@?[ H@C<:?8 4=@D6=J H:E9 E96 A=2E7@C>’D :>A=6>6?E2E:@? E62>]k^=:mk=:mkDEC@?8mr2C67F==J tG2=F2E6 !=2E7@C>Dik^DEC@?8m !C:@C:E:K6 A=2E7@C>D H:E9 AC@G6? 32?<:?8 6IA6CE:D6[ 6?E6CAC:D6\8C256 D64FC:EJ W$~r a[ wx!pp[ vs!#X[ 4@>AC696?D:G6 :?E68C2E:@? 42A23:=:E:6D[ C2A:5 :>A=6>6?E2E:@? E:>6=:?6D[ F?:7:65 2?2=JE:4D[ 2?5 D62>=6DD 92?5@77D E@ 9F>2? 286?ED]k^=:mk^@=m
k9bmuC6BF6?E=J pD<65 "F6DE:@?D Wup"DXk^9bm
kAmkDEC@?8mw@H 5@6D G@:46 px 6?92?46 4FDE@>6C 6IA6C:6?46 4@>A2C65 E@ >@3:=6 32?<:?8 2AADnk^DEC@?8mk^Am
kAm'@:46 px 2?5 >@3:=6 2AAD D6CG6 4@>A=6>6?E2CJ C@=6D :? 56=:G6C:?8 6I46AE:@?2= 4FDE@>6C 6IA6C:6?46] (9:=6 2AAD 6I46= 2E G:DF2= E2D<D =:<6 G:6H:?8 DE2E6>6?ED @C 56A@D:E:?8 4964<D[ G@:46 px AC@G:56D 92?5D\7C66 :?DE2?E 2446DD H96? 4FDE@>6CD 2C6 5C:G:?8[ >F=E:E2D<:?8[ @C AC676C DA62<:?8 @G6C EJA:?8]k^Am
kAm%96 px\A@H6C65 E649?@=@8J 6?23=6D ?2EFC2= 4@?G6CD2E:@?D E92E 766= >@C6 :?EF:E:G6 E92? ?2G:82E:?8 2AA >6?FD[ A2CE:4F=2C=J 7@C 4FDE@>6CD =6DD 4@>7@CE23=6 H:E9 5:8:E2= :?E6C7246D] %@86E96C[ E96J 4C62E6 2 4@>AC696?D:G6 D6=7 D6CG:46 64@DJDE6> E92E >66ED 5:G6CD6 4FDE@>6C AC676C6?46D 2?5 D:EF2E:@?D]k^Am
kAmkDEC@?8m(92E C@=6 5@6D >249:?6 =62C?:?8 A=2J :? >2<:?8 G@:46 3@ED 67764E:G6 7@C 32?<:?8nk^DEC@?8mk^Am
kAmk2 9C67lQ9EEADi^^BF:B]4@>^3=@8^>249:?6\=62C?:?8\2?5\2:\:?\4I^Qm|249:?6 =62C?:?8k^2m :D E96 7@F?52E:@? E92E D6A2C2E6D >@56C? G@:46 3@ED 7C@> =6824J DJDE6>D] %9C@F89 4@?E:?F@FD =62C?:?8 7C@> >:==:@?D @7 4FDE@>6C :?E6C24E:@?D[ px\A@H6C65 G@:46 3@ED :>AC@G6 E96:C F?56CDE2?5:?8 @7 32?<:?8 E6C>:?@=@8J[ C68:@?2= 2446?ED[ 2?5 4@?G6CD2E:@?2= A2EE6C?D @G6C E:>6]k^Am
kAm|249:?6 =62C?:?8 2=8@C:E9>D 6?23=6 E96 DJDE6> E@ AC65:4E 4FDE@>6C :?E6?E[ A6CD@?2=:K6 C6DA@?D6D 32D65 @? :?5:G:5F2= 3692G:@C A2EE6C?D[ 2?5 :56?E:7J 7C2F5 A2EE6C?D E92E H6C6?’E 6IA=:4:E=J AC@8C2>>65[ 4C62E:?8 :?4C62D:?8=J D@A9:DE:42E65 D6=7 D6CG:46 6IA6C:6?46D E92E 252AE E@ 4FDE@>6C ?665D]k^Am
kAmkDEC@?8mr2? 4FDE@>6CD 2446DD 2== 32?<:?8 D6CG:46D E9C@F89 G@:46 px[ @C ;FDE 32D:4 :?BF:C:6Dnk^DEC@?8mk^Am
kAm%96 E649?@=@8J 6IE6?5D 72C 36J@?5 32D:4 :?7@C>2E:@?] s6A6?5:?8 FA@? E96 56A=@J>6?E[ 4FDE@>6CD 42? 4@>A=6E6 4@>A=6I H@C<7=@HD :?4=F5:?8 =@2? AC6BF2=:7:42E:@?[ 7C2F5 2=6CE 24<?@H=658>6?E[ 7F?5 EC2?D76CD[ 3:== A2J>6?ED[ 2?5 6G6? C646:G6 A6CD@?2=:K65 :?G6DE>6?E 8F:52?46]k^Am
kAm%96 px\A@H6C65 DJDE6> :?E6==:86?E=J 56E6C>:?6D H96? :?E6C24E:@?D C6BF:C6 9F>2? 6IA6CE:D6 2?5 D62>=6DD=J EC2?D:E:@?D 4FDE@>6CD E@ =:G6 286?ED]k^Am
kAmkDEC@?8mw@H 5@ G@:46 3@ED >2:?E2:? D64FC:EJ H9:=6 AC@G:5:?8 :?DE2?E D6=7 D6CG:46nk^DEC@?8mk^Am
kAm'@:46 3@ED =6G6C286 25G2?465 3:@>6EC:4 2FE96?E:42E:@? 56D:8?65 E@ 6?92?46 D64FC:EJ H9:=6 :>AC@G:?8 4FDE@>6C 6IA6C:6?46] #2E96C E92? 7@C4:?8 4FDE@>6CD E9C@F89 >F=E:A=6 D64FC:EJ BF6DE:@?D[ px\A@H6C65 G@:46 2FE96?E:42E:@? 2?2=JK6D @G6C `__ F?:BF6 G@42= 492C24E6C:DE:4D E@ G6C:7J :56?E:EJ :? D64@?5D]k^Am
kAm|249:?6 =62C?:?8 4@?E:?F@FD=J >@?:E@CD 7@C 7C2F5 :?5:42E@CD =:<6 G@:46 DEC6DD A2EE6C?D[ 324<8C@F?5 ?@:D6 DF886DE:?8 4@6C4:@?[ @C 86@8C2A9:4 2?@>2=:6D]k^Am
kAmkDEC@?8m(92E 92AA6?D H96? G@:46 3@ED 6?4@F?E6C BF6DE:@?D E96J 42??@E 2?DH6Cnk^DEC@?8mk^Am
kAmpx\A@H6C65 G@:46 3@ED 2C6 56D:8?65 H:E9 :?E6==:86?E 6D42=2E:@? AC@E@4@=D E@ 36DE >66E 4FDE@>6C ?665D] (96? E96 DJDE6> 56E64ED F?46CE2:?EJ[ 4@>A=6I:EJ 36J@?5 :ED 42A23:=:E:6D[ @C 4FDE@>6C 7CFDEC2E:@? E9C@F89 >249:?6 =62C?:?8 2?2=JD:D[ :E EC2?D76CD 4FDE@>6CD E@ 286?ED H:E9 7F== 4@?G6CD2E:@? 4@?E6IE[ C65F4:?8 E96 ?665 E@ C6A62E :?7@C>2E:@?]k^Am
kAm%9:D 9J3C:5 2AAC@249 >62?D 4FDE@>6CD C646:G6 :?DE2?E 2446DD E9C@F89 D6=7 D6CG:46 7@C C@FE:?6 ?665D H9:=6 8F2C2?E66:?8 6IA6CE 9F>2? DFAA@CE 7@C ?F2?465 D:EF2E:@?D]k^Am
kAmk2 9C67lQ9EEADi^^BF:B]4@>^3=@8^G@:46\2:\:?\32?<:?8^Qmk6>m%9:D DE@CJk^6>mk^2m k6>mH2D AC@5F465 3Jk^6>m k2 9C67lQ9EEADi^^BF:B]4@>Qmk6>m"F:Bk^6>mk^2m k6>m2?5 C6G:6H65 2?5 5:DEC:3FE65 3Jk^6>m k2 9C67lQ9EEADi^^9F3D]=2^"_b<=8$#_Q C6=lQ?@7@==@HQmk6>m$E24<6Ck^6>mk^2m]k^Am
(0) comments
Welcome to the discussion.
Log In
Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
PLEASE TURN OFF YOUR CAPS LOCK.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.