Rich Collins: Vail's communications policy not open to complaints

To the editor:

After a few months of atrocious operations at Wildcat, I have had enough. As a frustrated passholder, I tried to express my concerns about Wildcat’s current management to someone with some decision-making power. Instead, I was told by customer service that it was against corporate policy to connect customers to management. Of the eight or so times I’ve tried to ski, only one day was trouble-free (and that was at Attitash). And I am not alone. The Daily Sun  recognized the fact that Vail management has been beyond poor in the story "Vail responds to Epic complaints."