To the editor:
I have never dealt with a company as difficult as Spectrum. They are THE cable TV and internet provider in this area. Generally, I have been satisfied over the years, except for the cost. Finally, after searching YouTube, Sling, Hulu and other options, I decided to see what deal Spectrum could offer me. You can add anything you want with a click of the button online, but you cannot see options for reducing service.
So, I went to the local Spectrum office in Redstone. There was one clerk on duty. I was the fifth person in line. I waited 15 minutes while that one person was dealt with before the clerk said “If anyone wants to come back at 9:30, another clerk with arrive then.”
I then called Spectrum. I tried to get through their labyrinth to reduce service or explore other options. It is not one of the choices. Cutting your service entirely is.
I was then told that I could wait on the phone or they could call me back in 15 minutes. I waited for the call back, and minutes later was told that by the representative that she could not talk to me because I was not the “account holder.” This is a residential account, opened for our house 20 years ago with Spectrum’s predecessor. The woman on the phone would not even discuss with me options for reducing service.
I finally had enough. Cable was gone by the end of the day.
Later, I wondered, does my business take our best and longest-term customers totally for granted and treat them the worst? I really hope not. This appears to be the Spectrum model. Spectrum, as I understand it, is owned by Charter Communications. Charter’s stock was at $148.12 five years ago on Oct. 10, 2014. It traded at $430.04 on Oct. 7, 2019. Their value has gone up almost three times in five years while they take advantage of their best, long-term customers. Enough.
Let’s not make the Spectrum model the Mount Washington Valley model.
Paul W. Chant