To the editor:

I’m honored to be the administrator for Mineral Springs, a skilled nursing facility in North Conway. We employ 74 and can serve 100 residents. The pandemic inflicted a terrible human toll on nursing homes. It also caused the cost of operation to quickly outpace revenue. Complicating matters further was the census reduction many of us felt obligated to implement as we created observation wings to quarantine new admissions and any residents with COVID-19 symptoms.

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