CONCORD — The state is taking steps to reopen, but a return to normalcy is a pipe dream likely to last years, not months. There are industries that will be forever changed by the pandemic.

Perhaps the retail, service and hospitality industries are experiencing the greatest disruption. Hospitals experienced financial losses and furloughed thousands of workers as they ended lucrative elective procedures to prepare for an onslaught of infected patients. The non-profit sector has felt the staggering impact of the pandemic. Service and social agencies struggled to maintain staff. Concert halls and museums have been closed since the middle of March.

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