BERLIN — On March 1 the Berlin Police Department will be enabling an automated attendant system on the agency’s phone system. The department purchased a new phone system in July 2018 to replace its outdated and failing system. The new system allows for better call quality and system dependability, along with the automated attendant, which will allow for quicker and more streamlined call handling for the caller.

Beginning at 8 a.m., on March 1, upon calling the Berlin Police Department’s primary line, (603) 752-3131, callers will receive an automated message instructing them to dial zero if it is an emergency or for the dispatcher. There are also other options for the prosecutor, records, administration, dial-by-name directory and anonymous tip line. If a caller is unable to, or doesn’t choose an option to dial, it will default to the dispatcher.

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