Chatbot privacy lawsuits: AI wiretapping claims and the legal fight over customer conversations

A person typing on a laptop with a transparent, futuristic floating graphic overlay displaying an AI chatbot conversation.

A visitor opens a retailer’s chat box and asks where an order has gone. Behind the chat window, a software provider routes the message through its servers, generates a transcript, identifies the customer and possibly analyzes the exchange to improve its product. The visitor may assume the conversation is simply between the customer and the retailer. A plaintiff’s lawyer may see something else: An electronic communication acquired by an undisclosed third party.

Originally published on captaincompliance.com, part of the BLOX Digital Content Exchange.

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