(BPT) - Since AI entered the workplace, organizations are changing fast, and their teams can't keep up. Nearly three-quarters of frontline workers surveyed report experiencing skill gaps, according to a recent McKinsey survey, and those gaps are bound to widen as AI accelerates the pace and volume of product innovation and process changes. The pressure to close that gap often falls on the teams who build training for customer-facing roles — sales enablement, customer success, support, IT, Product Marketing and operations — and the L&D teams whose resources are being stretched to their limits.
It's why a growing number of companies are turning to Articulate, whose AI-powered platform is built to help customer-facing teams create training to help build their skills in the era of constant, rapid change.
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Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
PLEASE TURN OFF YOUR CAPS LOCK.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.