WASHINGTON — Following a request from U.S. Sen. Maggie Hassan, a member of the committee that oversees the U.S. Postal Service, the nonpartisan Government Accountability Office released a comprehensive report detailing how Postal Service handles customer complaints.

The report found that despite implementing a new online system to track customer complaints, the Postal Service is still not meeting its performance goals for customer service — which includes timeliness in responding to customer complaints.

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