ANDROSCOGGIN VALLEY — Thousands of Spectrum customers in Maine and New Hampshire lost Internet and television service for over two hours Monday night. The outage forced the Berlin city council to postpone its regular council meeting until Wednesday.

“Yesterday evening (April 5) we identified two separate fiber breaks in our network, impacting services for Spectrum customers in Maine and New Hampshire. These separate breaks impacted our redundant path, which normally serves as backup, when a break or damage is incurred in a part of the network,” said Heidi Vandenbrouck, senior communications manager for the company.

Service went down around 5:30 p.m. and in most places was restored by 8 p.m.

Spectrum customers throughout Maine and much of New Hampshire were affected.

The Berlin city council meets Monday nights and because of the pandemic its meetings are held remotely on Zoom and also broadcast live over Facebook.

The meetings start at 6:30 p.m. but with many residents depending on Spectrum for internet access, the decision was made to reschedule the meeting for Wednesday night at 6:30 p.m.

Recommended for you

(0) comments

Welcome to the discussion.

Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.