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Power outage hits Bartlett, Jackson and Conway

CONWAY — Approximately 4,000 New Hampshire Electric Cooperative customers in Jackson, Bartlett, North Conway and Conway were without power for almost two hours Sunday evening due to a failed insulator on a Public Service Company of New Hampshire transmission line leading to a power substation, according to Seth Wheeler, communications administrator for the electric cooperative.
The power went off at 8:07 p.m. and was restored at 9:54 p.m., he said.

“It was a failed insulator on PSNH's 395 transmission line that serves two of our substations. One is at Perkins Corner, and the other is our Conway substation,” said Wheeler Monday.

He said it was unfortunate, as many restaurants were affected during the busy dinner hour. The only saving grace, he added, was that the Red Sox-Yankees game had been rained out and the Bruins-Capitals playoff hockey game was already over by the time of the outage.

“We shut down, rather than wait it out,” said Mary Ellen Delaney, co-owner of Delaney's Hole-in-the-Wall Restaurant of North Conway, one of the local businesses affected by the power outage. “We lost our Internet so we could not process credit cards. But we were OK, because we had had a busy afternoon and early evening because of the Bruins' playoff game on TV [in the bar.]”

Dick Delaney, Mary Ellen's brother, and president of Valley Originals independent restaurants, said the restaurant processed credit card purchases “the old-fashioned way,” with carbon paper and sliders.
“It's a bit cumbersome, and a pain in the neck, because you have to authorize the cards and transactions in the morning. If this had been earlier during the hockey game, or on a busy Saturday night, it would have been horrible,” said Delaney, who said although his newly upgraded kitchen has gas burners, the vent fans are electric, so the kitchen had to close.

“We have battery backup for the computer and lights — 45 minutes or so for the computers — but this was the longest in my 18 years in business that it has gone out. Maybe a generator would be a wise investment, who knows. We just talked about that this morning, because if this had happened on a busy Saturday, it would pay for itself,” said Delaney.

He said Moat Mountain Smoke House does have a generator. “My staff and guests all headed up there after we closed. I heard they were packed,” said Delaney, who despite the early closing, was happy: the Boston Bruins won to tie their series, with Game 7 set for Wednesday night.

Delaney's no doubt once again will be busy come hockey night.

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